Showing posts with label Massachusetts C &P. Show all posts
Showing posts with label Massachusetts C &P. Show all posts

Thursday, April 11, 2024

CHILD WELFARE - SIBLING VISITATION RIGHTS


IN RE ADOPTION OF FLAVIA, Mass: Appeals Court 2023:

"In this consolidated appeal, we affirm Juvenile Court decrees terminating the mother's and the father's parental rights to their twin daughters, Flavia and Helen, but we vacate an order denying postdecree motions filed by the twins and their older half-brother, Mark (a pseudonym). The motions cited G. L. c. 119, § 26B (b), and requested an order for sibling visitation.[2] Because we conclude that an order should have entered, we remand the matter for further proceedings.

Background. 1. Facts. The Department of Children and Families (department) became involved with the family in 2014, after the mother committed an assault and battery on Mark, then five years old. Diagnosed with trauma and a variety of behavioral and emotional disorders, Mark "require[d] a high level of care and supervision" to manage behaviors such as fire setting, self-harm, and aggressiveness toward animals; behaviors that the judge found resulted from the way the parents cared for Mark and increased after the twins' birth in 2015.[3] In 2016, Mark was placed in a residential treatment center (residential center) due to his inability to be safe in a less restrictive setting, and the department filed a care and protection petition on his behalf pursuant to G. L. c. 119, § 24. At the residential center, Mark continued to struggle with emotional regulation, impulsivity, lack of personal boundaries, and enuresis. In 2017, Mark was committed to the department's custody. In February 2019, the department transitioned him home to live with the parents and the twins.

Seven reports in as many months were then filed with the department pursuant to G. L. c. 119, § 51A (51A report), alleging neglect of all three children due to the parents' substance use and failure to engage with services for Mark. On investigation pursuant to G. L. c. 119, § 51B, the department learned that the parents had not followed recommendations for managing Mark's behaviors at home, such as establishing rules and consequences and implementing behavior charts. Instead, without consulting a doctor, the mother gave Mark a "vape pen" containing cannabidiol oil and had Mark smoke it "to help with his behaviors." Then twenty-nine years old, the mother reported poor liver function and regularly drank beer during meetings with in-home support workers, but she denied alcohol use, while the father, then thirty-one years old and addicted to Adderall after being prescribed it in 2016 for a childhood diagnosis of attention deficit hyperactivity disorder (ADHD), said in June 2019 that he bought Adderall "off the street and used it . . ., as it helped with his ADHD," but in July, he "denied any medications or diagnosis."

In September 2019, the mother reported that the father relapsed, and the department also learned that the parents had failed to seek immediate medical attention for Mark's broken arm after Mark hit a moving car while riding his scooter near a busy road. All three children were removed from the home, and the department filed a second petition pursuant to G. L. c. 119, § 24, this one naming Flavia and Helen. The petitions were consolidated, and by the time of trial, eleven year old Mark was living at the residential center where he had lived for periods totaling over five years. Flavia and Helen were six years old and living in the same foster home where they had been for two years, with a family that was prepared to adopt them. Both twins suffered from enuresis not caused by physical concerns, were diagnosed with unspecified trauma and stressor-related disorders, and received weekly therapy. Helen was additionally diagnosed with posttraumatic stress disorder with dissociative features and had developmental delays and emotional disabilities that "require[d] significant interventions."

2. Trial. Trial took place on thirteen nonconsecutive days between May of 2021 and 2022. On the eighth day, before the department introduced documentary evidence, the father moved for a directed verdict as to the twins. In response, the department reported that it had no more witnesses because the foster mother was not available that day to testify about each twin's functioning and needs. A discussion ensued wherein the judge questioned the sufficiency of the evidence as to Flavia and Helen. The judge made the following comments: "I need more than what I have to make a determination," and "I need to know more about the girls' functioning. That's what I'm telling you." She asked whether the department would introduce reports for each twin that she knew had been, or were being, prepared, and she said, "[T]here's a bunch of information in [the reports] that I feel that I need in order to make a determination for these girls." The judge concluded that portion of the discussion by stating, "I leave it to you to conference how the evidence is going to get in. . . . [P]erhaps, the [d]epartment is going to call, like, the foster parent."

Later, the judge suggested that counsel for the parents and children "have a conversation" about their permanency plans — all three children returning home — in light of testimony that, the judge said, "raised real concerns for me about the legal viability" of that plan. A social worker had testified that Mark struggled at the residential center "with sexualized behaviors, impulsivity, limit setting, following directions, and respecting personal boundaries." The judge commented, "[I]f I credit that testimony . . . it creates a difficult situation wherein, if [Mark] goes home, the girls can't go home; or if the girls go home, [Mark] can't go home."

The evidence closed in March 2022, after the foster mother testified and after Mark's twelfth birthday. Two months later, in court, the judge announced her decisions regarding the parents' fitness and each child's best interests without mentioning posttermination or postadoption visitation, for the parents or for Mark, with the twins. All three children were adjudged in need of care and protection and committed to the department's custody. The parents were found unfit, but termination of the mother's rights was not found to be in Mark's best interests, "given his strong position against adoption" and high level of need. See G. L. c. 210, § 2 (child's written consent to adoption required if child is "above the age of twelve").

As to Flavia and Helen, the judge expressed her view that "[f]or [Mark] to have any future, it's going to mean that the parents have to pour all of their attention towards reunification with him" and give him "all of the family's efforts," leaving an inadequate amount of time and attention for what she described as each twin's "significant needs as a result of the ongoing issues in regards to the parents' fitness." Although she "recognize[d] that there ha[d] been some progress" by the parents in addressing their "ongoing issues," the judge considered that "when [she] reviewed the record, it was replete with instances of obfuscation and deception"; the father relapsed during trial; and there was a risk that the parents had not really changed After "po[ring] over" the exhibits, listening to the testimony, and reviewing her notes, the judge made "a very, very difficult decision" that freeing Flavia and Helen for adoption by their foster parents was in each twin's best interests. Decrees entered accordingly. See G. L. c. 119, § 26 (b) (4); G. L. c. 210, § 3. As to Mark, a judgment entered committing him to the department's permanent custody, and his placement in the residential center continued, see G. L. c. 119, § 26 (b) (2) (iii) — a judgment from which neither he nor the mother appealed.

3. Appeals and postdecree motions. One week after the decrees entered, the parents and the twins filed a joint notice of appeal from the decrees. On the same day, the parents and the twins also filed a "joint motion for orders regarding post-termination and post-adoption contact," seeking specific orders for posttermination and postadoption visitation, for the parents and for Mark, with the twins. The judge did not expressly discuss the joint motion for visitation in her September 2022 findings of fact, conclusions of law, and rationale, wherein she expanded on her reasoning after trial in 450 findings of fact and forty conclusions of law. The judge provided for parent-child visitation with the twins to be "held at the discretion of the [d]epartment and then the adoptive parents, who will determine the frequency, length, location, and manner of such visitation," and sibling visitation between the twins and Mark "as often as the adoptive resource is able to accommodate" until after adoption, at which time "sibling visitation will be left to the sound discretion of the adoptive parents."

The following month, the judge allowed the mother's request for a ruling on the joint motion for specific orders and entered an order, nunc pro tunc to May 19, 2022, the date the motion was filed, that posttermination and postadoption visitation with the twins "will be addressed with the [t]rial evidence." In other words, the judge denied the joint motion for orders more specific than the provisions contained in the findings of fact, conclusions of law, and rationale. No one appealed from this decision.

In November 2022 and January 2023, Mark, Flavia, and Helen jointly filed a motion and a supplemental motion "to reconsider" that identified the judge's decision, as specified in her findings of fact and conclusions of law, to leave sibling visitation to the discretion of the department and adoptive parents (children's motions). Supported by exhibits, the children's motions (1) cited G. L. c. 119, § 26B (b); (2) asserted that the department had reduced sibling visits to an insufficient level and requested an order mandating a specific number of in-person visits plus weekly virtual contact; and (3) requested an evidentiary hearing. The department opposed the motions and argued that reconsideration was neither timely nor warranted. At a hearing on February 1, 2023, the judge received offers of proof that the department had reduced sibling visitation by one-half, no sibling visits had been or were then scheduled to occur, and the children wanted to see each other every week if not more. Reasoning that there was no new evidence and that she had not made an error in her "interpretation of the law . . . that [she could] leave it in the sound discretion of the foster parent if [she] believe[s] that, yes, it's in the best interest of the children," the judge denied the children's motions from the bench. All three children appealed.

Discussion. 1. Parental rights. "Parental unfitness must be determined by taking into consideration a parent's character, temperament, conduct, and capacity to provide for the child in the same context with the child's particular needs, affections, and age." Adoption of Mary, 414 Mass. 705, 711 (1993). The concepts of parental fitness and a child's best interests "are not separate and distinct but, instead, are `cognate and connected steps' that `reflect different degrees of emphasis on the same factors'" (citation omitted). Adoption of Ulrich, 94 Mass. App. Ct. 668, 675 (2019).

"Where there is clear and convincing evidence that the parent is unfit and likely to remain so, we give substantial deference to the trial judge's decision regarding the child's best interests and reverse only where the findings of fact are clearly erroneous or where there is a clear error of law or abuse of discretion. A finding is clearly erroneous when there is no evidence to support it, or when, although there is evidence to support it, the reviewing court on the entire evidence is left with the definite and firm conviction that a mistake has been committed. An abuse of discretion exists where the decision amounts to a clear error of judgment [in weighing the relevant factors, such] that [the decision] falls outside the range of reasonable alternatives." (Quotations and citations omitted.)

Adoption of Xarissa, 99 Mass. App. Ct. 610, 615-616 (2021).

The mother, the father, and the twins challenge the sufficiency of the evidence to support the decrees and join in each other's arguments that the judge made several errors. The parties allege that the judge relied on stale evidence and clearly erroneous findings about Mark's history, needs, and "sexualized behaviors," the mother's alcohol use disorder, and the twins' needs and each parent's ability to meet them;[4] weighed evidence relating to Mark too heavily and pitted his return home against that of the twins; did not make sufficiently individualized findings about Flavia and Helen or support the decision permanently to separate Mark from the twins with findings that such action was in each child's best interests; and deprived the parents of due process of law by her comments on the eighth day of trial.

Indeed, many of the parties' challenges "amount to no more than a disagreement with the judge's weighing of the evidence and credibility determinations regarding the witnesses," Adoption of Don, 435 Mass. 158, 166 (2001), but "our task is not to decide whether we, presented with the same facts, would have made the same decision," Adoption of Hugo, 428 Mass. 219, 225 (1998), cert. denied sub nom. Hugo P. v. George P., 526 U.S. 1034 (1999). "We do not sit as a trial court to review de novo the evidence presented by the parties." Adoption of Paula, 420 Mass. 716, 730 (1995). Our review is limited to determining (1) whether the judge erred in concluding, based on subsidiary findings proved by a preponderance of evidence, that there was clear and convincing evidence that the parents were currently unfit to parent each twin and likely to remain so, and (2) whether the judge's conclusion that it was in each twin's best interests to terminate the legal relation between the parents and child was infected by clearly erroneous findings of fact or any clear error of law or abuse of discretion. See Adoption of Talik, 92 Mass. App. Ct. 367, 370 (2017), and cases cited.

"A judge whose order will have the effect of irreversibly terminating the legal parent-child relationship must focus on the present circumstances of the parent and the child, taking into account recent positive gains (if any), and, in appropriate cases, the likelihood of future improvement, in a parent's ability to care for the child who is the subject of the petition." Adoption of Paula, 420 Mass. at 731. Here, the parents experienced housing instability that was relevant to their fitness to care for the twins.[5] See Adoption of Yvonne, 99 Mass. App. Ct. 574, 580-581 (2021), and cases cited. Also relevant was the parents' failure at every home where they lived with the twins to supervise them properly, maintain a safe and stable environment, or obtain consistent therapeutic services required for the children to thrive. See Adoption of Ulrich, 94 Mass. App. Ct. at 676 (judge may rely on patterns of past conduct to assess parent's future performance and ability). Although the parents engaged in services, their work did not ameliorate the concerns that brought the twins into the department's care, see id. at 677, as they were unable to keep a home clean for any significant period, see Care & Protection of Vick, 89 Mass. App. Ct. 704, 706 (2016), and unable to supervise the twins or Mark closely enough to prevent injuries, including substantial ones,[6] see Bezio v. Patenaude, 381 Mass. 563, 579 (1980) (finding of unfitness "must be predicated upon parental behavior which adversely affects the child").

The parents also struggled with substance use that "was a factor contributing to established neglect" of all three children and therefore relevant. Adoption of Anton, 72 Mass. App. Ct. 667, 676 (2008). The judge found that evidence of the mother's alcohol use disorder was not stale based largely on the parents' minimizations of the issue and lack of acknowledgment at trial,[7] but she also discussed what she called "substituted behaviors" by the mother, in findings the mother challenges as clearly erroneous. To the extent that we agree, erroneous findings about drinking soda and gambling do not detract from the judge's ultimate conclusions, because it is clear to us from the larger picture painted by the findings that the judge's concern was not that the mother struggled with addiction. See Adoption of Katharine, 42 Mass. App. Ct. 25, 32 (1997) (addiction by itself does not necessarily translate into unfitness). It was that the mother's inability to recognize the severity of the issue, combined with each twin's significant needs requiring recognition and appreciation for the appropriate response, created a risk to Flavia and Helen that the mother would not promptly recognize if, when, or how the twins might need support.[8] This was not based on stale evidence or clearly erroneous findings.

Even after three years of engagement in substance use services that included monthly injections to curb cravings — a period equaling one-half of the twins' lives — the mother's sobriety was still "in its infancy." Until July 2021, when the mother "stated that after testifying [on two previous dates] she realized that she is an alcoholic and had begun attending Alcoholics Anonymous," the mother would only say that she had "a problem with drinking." While we commend the mother for her acknowledgment, neither she nor the father demonstrated such understanding or appreciation for "the complex emotional and physical needs of" Flavia and Helen. Adoption of Paula, 420 Mass. at 730. The parents were not aware of either twin's diagnoses or work in therapy; neither expressed what services or supports they would want Flavia or Helen to engage in were they returned home; and they "could articulate no realistic plan for meeting" the needs of either twin or both twins together. Id. Thus, the supported findings "place this case within the line of authority holding that, although a parent's shortcomings, viewed in isolation, would not preclude his or her meeting the law's somewhat undemanding standard of parental unfitness, they nevertheless do so when viewed against the more complex and attention-consuming needs of a child who has been impaired in his development by early neglect." Adoption of Oliver, 28 Mass. App. Ct. 620, 625 (1990).

Similarly, the parents' significant history of domestic violence was not stale even though the relationship had improved by the time of trial, because in their testimony both parents denied and minimized the abuse and its effects on all three children.[9] The judge found that the twins were clearly affected by the violence because, on removal, Flavia was physically assaultive and verbally dominating to Helen and showed her no empathy, while Helen "was dysregulated, could dissociate, and [also] exhibited some aggressive behaviors." Solidly based in the evidence, the judge's findings did not overstate Flavia's or Helen's issues or needs, which the judge did not have to be an expert to infer were, at least in part, a result of the parents' caregiving. "It is well established that exposure to domestic violence works a `distinctly grievous kind of harm' on children" that can include imperiling their physical safety and psychological development. Adoption of Talik, 92 Mass. App. Ct. at 374, quoting Custody of Vaughn, 422 Mass. 590, 595 (1996). See Adoption of Yvonne, 99 Mass. App. Ct. at 578, and cases cited. This remains true even if the issues were also attributable, in part, to the twins' removal from the home, as the parents maintain.

The parents' pattern of minimizing responsibility for incidents resulting in harm to all three children, their inability to recognize the effects of the violence on the twins, and their limited understanding of their roles in causing (1) trauma in the family, or (2) all three children to be removed in September 2019,[10] were "compelling evidence for a finding of parental unfitness." Adoption of Talik, 92 Mass. App. Ct. at 374. Against this evidence the judge weighed the recent improvements. She found that the parents' dishonesty "at various junctures regarding issues of critical importance," such as substance use, violence in the home, and significant mental health concerns into which the parents also demonstrated minimal insight and a lack of transparency,[11] combined with their present inability to articulate how they would deal with intrarelationship strife differently or better if any or all the children were returned to their care, "creates a likelihood that old patterns of abusive and unhealthy behavior may recur" and harm the twins. See Adoption of Luc, 484 Mass. 139, 146 & n.17 (2020) (parent's mental illness relevant if there is nexus to child's neglect). This was not a risk to which the judge was required to expose the twins. See Adoption of Katharine, 42 Mass. App. Ct. at 32. The "constellation of factors" at play here amply supports the judge's assessment that the mother and the father had not fully addressed their deficiencies to the degree that they would not recur were the twins placed back with them, such that neither parent was or soon would be able to provide Flavia and Helen with a safe, stable home with responsible caretakers dedicated to their safety and well-being. Adoption of Yvonne, 99 Mass. App. Ct. at 582, quoting Adoption of Greta, 431 Mass. 577, 588 (2000).

The foster parents provided their full attention to Flavia and Helen, advocated for them, recognized when extra supports were required, and provided an environment in which each twin's specialized needs were met on a consistent basis. Consequently, after two years in the "stability and security" of that home, Flavia and Helen "made great strides in overcoming their past trauma, understanding their behaviors, and forming connections."[12] Both twins had also formed a strong secondary attachment to the foster family that, the bonding expert testified, "allowed [Flavia and Helen] to stay resilient . . . in the face of some really difficult situations." It was the judge's sole province to weigh the secondary bond and the twins' "extraordinary progress" in foster care, and we see no error of law or abuse of discretion in her choice to weigh that evidence heavily. Adoption of Ilona, 459 Mass. 53, 62 (2011). See Adoption of Daniel, 58 Mass. App. Ct. 195, 202-203 (2003). "Here we have a case where the [twins] are finally in [a] stable situation[]." Adoption of Nancy, 443 Mass. 512, 517 (2005). The judge's finding that removing Flavia and Helen from the foster home would cause severe psychological and emotional harm did not require any manipulation of the expert's testimony; the expert opined that each twin would experience such a removal as a loss, and "it would be important for them to have the supports to negotiate that loss." Neither the mother nor the father, however, demonstrated an understanding of the harm that either twin would experience if the placement were disrupted, had the initiative and insight to seek out services for Flavia or Helen, or exhibited the ability to explain to providers why the twins might need services.

As there was clear and convincing evidence to support a conclusion that termination of parental rights was in the best interests of the twins together or as individuals, the judge's findings on these issues were sufficient. See Adoption of Nancy, 443 Mass. at 516; Adoption of Garret, 92 Mass. App. Ct. 664, 675 n.20 (2018). We do not agree that the findings reflect a disproportionate focus on Mark or that the judge treated the twins as a unit. After making seventy-five findings specifically about Mark, thirty-four findings about Flavia, and fifty-two findings about Helen, the judge approved of the department's permanency plans for the twins in part because the "[f]oster parents have already demonstrated their commitment to addressing each child's unique needs." The judge also "ha[d] no doubt" that the foster parents would "treat [Flavia] and [Helen] as individuals despite the fact that they are twins."

We do agree that the judge's focus on Mark's so-called "sexualized behaviors" at the residential center was misplaced due to a lack of a nexus to the twins,[13] but once again we conclude that reversal is not required, because the rest of the "findings are amply specific and detailed to support the judge's determination." Adoption of Cadence, 81 Mass. App. Ct. 162, 168-169 (2012). As demonstrated by their omission from our discussion, the findings to which the parties cite are not necessary to the judge's decision. See Care & Protection of Olga, 57 Mass. App. Ct. 821, 825 (2003). Taken as a whole, the judge's analysis reflects appropriate consideration of Mark's history and needs as factors among many bearing on the parents' current and future fitness and the best interests of Flavia and Helen. See Adoption of Luc, 484 Mass. at 145. For the judge, it was the parents' patterns of behavior, not Mark's, that put the twins "at serious risk of peril" if all three children were returned, because she thought it unlikely that the parents would be vigilant about accessing services on behalf of the twins while also doing so for Mark. Care & Protection of Bruce, 44 Mass. App. Ct. 758, 761 (1998). Having carefully reviewed the record, "[w]e see no basis for disturbing the judge's view of the evidence." Adoption of Quentin, 424 Mass. 882, 886 n.3 (1997).

Our decision is not changed by information that, in April 2023, while this appeal was pending, a motion by the department to return custody of Mark to the mother was allowed after hearing, and the care and protection petition naming Mark was dismissed. The judge praised the parents for their "demonstrable progress toward being able to address [Mark's] behavioral issues," and so do we. Although we cannot ascertain the reasons from the docket sheet, it is reasonable to think that the department sought to return custody, because after trial the parents had gained the enhanced understanding of trauma and its impact on development that the judge thought necessary to properly care for Mark. When she was making the decisions at issue in this appeal, however, the judge was required "to focus on the present." Adoption of Ramona, 61 Mass. App. Ct. 260, 264 (2004). At that time, each parent "demonstrated a current deficiency in this area." Both "acknowledged that they do not know what [Mark]'s diagnoses are" and were not "prepared with the skills needed to be able to supervise [Mark] were he to return home," despite eight years of engaging with the department and Mark's providers. They were not entitled to an indefinite opportunity to reform. See Adoption of Cadence, 81 Mass. App. Ct. at 166. See also Adoption of Ilona, 459 Mass. at 60 ("childhood is fleeting"). Considering the record "replete with instances in which the parents demonstrate progress and then regress at the expense of the children," the judge decided on balance that the parents were not then, and would not soon be, in a position if all three children were returned home to ensure each attended appointments and services on time, or to provide the heightened level of supervision that is required to protect the children. As to the twins, Mark's reunification with the mother does not undermine this analysis.

We are not persuaded by the parties' claim that G. L. c. 119, § 26B (b), creates a presumption that siblings should be placed together, such that specific findings that it was in each child's best interests were required before the twins could permanently be separated from Mark.[14] In pertinent part, § 26B (b) provides:

"The court or the department shall, whenever reasonable and practical and based upon a determination of the best interests of the child, ensure that children placed in foster care shall have access to and visitation with siblings . . . if the children or their siblings are separated through adoption or . . . placements in foster care.
"The court or the department shall determine, at the time of the initial placements wherein children and their siblings are separated through placements in foster, pre-adoptive or adoptive care, that sibling visitation rights be implemented through a schedule of visitations or supervised visitations. . . ."

Rather than presume they are to be placed together, the statute protects the rights of siblings who "are separated." The rights protected by G. L. c. 119, § 29B (b), relate to "visitation with siblings," not permanent placements, which are governed by a statute that does not mention siblings. As required by G. L. c. 119, § 26 (b), the judge considered the factors enumerated in G. L. c. 210, § 3 (c), and found factors (ii), (iv), (vi), (vii), (viii), and (xii) applicable to Flavia and Helen. See Adoption of Cadence, 81 Mass. App. Ct. at 167. Then she considered the applicable factors along with the department's permanency plans for Flavia and Helen and found that the plans represented the best ones for each twin's "future stability and success." This was not outside the range of reasonable alternatives where, at the time of trial, Mark lived in the residential home and was not "discharge ready." Obviously, the twins could not permanently be placed with him there. There was no evidence that placing Mark with the twins in their preadoptive home was an option, and the judge found it was not in the twins' best interests to be placed with the parents, for all the reasons we have discussed.

The parties' final claim is that the parents were deprived of impartial justice by the judge's comments on the eighth day of trial, because the comments tipped the scale in the department's favor and reflected bias and prejudgment. Again, we are not persuaded. The department had not yet rested when the judge asked about further evidence, and her comments did not reflect bias when taken in context. In addition to the examples we gave supra, the judge also remarked, "[I]t's not about the [d]epartment not meeting its burden; it's about the cognate and connected issue of what a child's needs are and the parental capacities to meet those needs"; "[M]ind you, I haven't looked at the documentary evidence"; and "I'm not pre-judging the case." The challenged remarks were "issue-spotting alerts," not the sort of premature "weighted assessments of the evidence" that are not permitted, and a close reading of the transcript does not support that the parents were denied due process of law. Adoption of Tia, 73 Mass. App. Ct. 115, 121 (2008). See Adoption of Norbert, 83 Mass. App. Ct. 542, 547 (2013).

2. Posttermination and postadoption visitation with the twins. The parents and the twins challenge the judge's initial decisions to leave postdecree visitation to the discretion of the department and the adoptive parents. All five parties fault the judge for not entering an order on the postdecree sibling visitation motions on February 1, 2023. We review the judge's initial decisions for an abuse of discretion. See Adoption of Xarissa, 99 Mass. App. Ct. at 623-624 (parent-child contact); Adoption of Garret, 92 Mass. App. Ct. at 680-681 (sibling contact). The February 1, 2023 order was based on the judge's interpretation of G. L. c. 119, § 26B (b), which we review de novo. See Adoption of Daphne, 484 Mass. 421, 424 (2020).

a. For the parents. Before mandating posttermination and postadoption visitation between a child and parent whose rights have been terminated, a judge must find both that visitation would be in the child's best interests and that those interests will not be adequately served by the preadoptive or adoptive parent's discretion. See Adoption of Cadence, 81 Mass. App. Ct. at 168. Absent (1) a reason to question the presumption that preadoptive and adoptive parents will act in a child's interest in evaluating whether such visitation is in the child's best interests now and in the future, or (2) a compelling reason requiring that an order be entered to protect the best interests of a child, judges have discretion to leave decisions about parent-child visitation to the sound judgment of the department and preadoptive or adoptive parents. See Adoption of Ilona, 459 Mass. at 66.

Here, the judge considered whether posttermination and postadoption visitation with the parents was in each twin's best interests and concluded that it was, because Flavia and Helen both had a primary attachment to the parents. The judge then considered the foster mother's testimony that her family "would have an open-door relationship with [the] [p]arents, allowing them to see the twins and facilitating contact, including visits, phone calls, and FaceTime, as long as this was in the best interests of all parties involved." "[C]onfident that the foster parents will heed the advice of clinicians and other professionals and be conscientious of the twins' trauma histories and other behavioral and medical issues as they continue to care for the girls," the judge concluded that a specific order for parent-child visitation was not necessary to protect either twin's best interests. Her conclusion was not outside the range of reasonable alternatives.

b. For Mark. In support of her initial orders for sibling visitation, the judge found that the foster parents "have demonstrated an understanding of the importance of the twins' connection to [Mark] and have consistently supported the visitation," which prior to the COVID-19 pandemic consisted of biweekly supervised visits by the twins with Mark and both parents. During and after the pandemic, Mark, Flavia, and Helen had weekly virtual contact with just each other. Mark looked forward to visits with the twins, asked about them frequently, and spoke about them affectionately. He was described as "very, very nurturing to his sisters." Flavia and Helen would like to visit with Mark more often, and their permanency plans recommended "frequent and meaningful contact" with him. The judge found that "it is in [Flavia] and [Helen]'s best interests to continue to have sibling visitation with [Mark]."

Explaining her decision to leave the form and frequency of such visits in the discretion of the department and then the twins' adoptive parents, the judge said, "I have . . . a preadoptive [parent] that I have heard from who I feel confident in her judgment in regarding being able to assess what is in the best interest of the [twins], and that she respects the sibling attachments and bond that they have . . . . I've left it in her sound discretion because I believe that, going forward, she will be in the best position to evaluate what is . . . in the girls' best interest." On this record, we cannot say the judge made a clear error in weighing the factors relevant to the decision such that her initial sibling visitation order falls outside the range of reasonable alternatives. See Adoption of Garret, 92 Mass. App. Ct. at 680-681.

The children's motions, filed in November 2022 and January 2023, stand on different footing. While we appreciate that the judge approached the children's motions as ones to reconsider her initial decisions, because that is what the parties asked her to do, substantively, they were "petition[s] for sibling visitation" under G. L. c. 119, § 26B (b), fourth par., and should have been treated as such. See Care & Protection of Rashida, 488 Mass. 217, 233 (2021), S.C., 489 Mass. 128 (2022), and cases cited (label attached to motion not dispositive). The judge should have considered not whether there were grounds to revisit her initial decisions, but whether sibling visitation was currently reasonable and practical and in the best interests of the petitioning child and "of the minor siblings with whom visitation is sought." Care & Protection of Jamison, 467 Mass. 269, 277 n.20 (2014). See G. L. c. 119, § 26B (b), first par. If the judge concluded that it was, then she should have entered an order.

It is a general rule of statutory construction "that the use of the term `shall' imports a mandatory or imperative obligation." Newton-Wellesley Hosp. v. Magrini, 451 Mass. 777, 785 (2008). The rule "is at its strongest when the protection of rights is involved." Commonwealth v. Cook, 426 Mass. 174, 181 (1997). Previously, sibling visitation was governed by a provision of the general care and protection statute that read, in part, "The court shall, whenever reasonable and practical, and based upon a determination of the best interests of the child, ensure that [State-separated siblings] have access to, and visitation rights with, such siblings." G. L. c. 119, § 26 (5), inserted by St. 1997, c. 43, § 99. We said this language meant that a judge must decide whether and if so how sibling visitation is to occur, and then provide a schedule and conditions of visitation, and on further appellate review, the Supreme Judicial Court "agree[d] that the judge should have specified in an order or orders whether sibling visitation would be in [the subject child]'s best interests; if so, visitation with which siblings; and, if so, the form of visitation (in person contact or otherwise), and the schedule of such visitation." Adoption of Rico, 453 Mass. 749, 753 n.12 (2009), citing Adoption of Rico, 72 Mass. App. Ct. 214, 220-221 (2008).

General Laws c. 119, § 26 (5), was replaced while further appellate review in Adoption of Rico was pending, with a separate section, c. 119, § 26B (b), first par., that twice contains the word "shall" and includes mechanisms for enforcement. See St. 2008, c. 176, § 84. Now, a child in foster care (or the sibling of a child voluntarily placed in foster care) who is "denied visitation rights by the department . . . may appeal through the department's fair hearing process" and then file a petition for review of any decision in the Probate and Family Court, whereupon "[t]hat child or sibling shall have the right to court review by trial de novo." G. L. c. 119, § 26B (b), third par. "For children in the custody of the department," the child or a sibling "may file a petition for sibling visitation in the court committing the child to the custody of the department." G. L. c. 119, § 26B (b), fourth par. If sibling visitation is "reasonable and practical" and in "the best interests of the child," then the court "shall . . . ensure that [the child] shall have access to and visitation with siblings." G. L. c. 119, § 26B (b), first par.

These provisions reflect even more strongly a legislative determination that, where siblings who have been permanently separated through no fault of their own "are dissatisfied with the state of visitation" and seek relief under G. L. c. 119, § 26B (b), Adoption of Garret, 92 Mass. App. Ct. at 680 n.25, the judge must "specif[y] in an order or orders whether sibling visitation would be in" the best interests of the petitioning child and each sibling with whom visitation is sought "and, if so, the form of visitation (in person contact or otherwise), and the schedule of such visitation." Adoption of Rico, 453 Mass. at 753 n.12. See id. at 757 n.16; Adoption of Zander, 83 Mass. App. Ct. 363, 367 (2013). As the court stated in Adoption of Rico, supra at 756-757, "The additional, but highly significant, value of a court order" in this context is that it "provides clarity and, perhaps more importantly, gives the child a present sense of security about [their] ability to maintain contact and a relationship with a person who has been shown to be critical to [them]"; it provides "protection to the child that is absent if the judge leaves all visitation matters up to the department and future adoptive parents." Although in that case the court was discussing parent-child visitation, which differs from sibling visitation in material respects, its reasoning also applies here. Whereas the department has an independent obligation under the statute to ensure sibling visitation, adoptive parents are not so obligated. See Adoption of Garret, supra at 679-681; Adoption of Zander, supra.

While the statute does not expressly state whether a de novo trial may be had on a petition filed pursuant to G. L. c. 119, § 26B (b), fourth par., it is clear to us as a result of the change in circumstances, specifically Mark's reunification with the parents, that further evidence will be required before the judge can enter an appropriate order under G. L. c. 119, § 26B (b). See Adoption of Rico, 453 Mass. at 758 ("current context is critical" to assessing child's best interests). For these reasons, the children's motions, filed in November 2022 and January 2023, are remanded for evidentiary hearing and entry of an order. In the interim, the judge should consider whether a temporary order for sibling visitation is reasonable, practical, and in the current best interests of Mark, Flavia, and Helen. See G. L. c. 119, § 26B (b), first par.

Conclusion. The decrees terminating the mother's and father's parental rights are affirmed. The order entered February 1, 2023, denying the children's motions, is vacated, and the matter is remanded for consideration of those motions consistent with this opinion.

So ordered.

[1] Adoption of Helen. The children's names are pseudonyms.

[2] Our use herein of the word "visitation" is not meant to exclude virtual contact, which the children also sought.

[3] We refer to the father of Flavia and Helen as "the father" throughout our decision. Although the father is not Mark's biological father, he is the only father figure that Mark has known. Mark's biological father stipulated to the termination of his parental rights.

[4] In particular, the parties maintain that the judge overstated the needs of each twin and unreasonably inferred that those needs were, at least in part, a result of the parents' caregiving; erroneously found that removal from the foster home would cause each twin "severe psychological and emotional harm"; and weighed the bond between each twin and the foster family too heavily and manipulated the testimony of the bonding expert to reach the conclusions she wanted.

[5] The parents moved seven times in the four years between the twins' birth and their removal and again the week before trial began.

[6] In 2017, the parents failed to notice Helen playing near an industrial dryer at the mother's place of work. Helen's shirt became lodged in the dryer's moving gears, pulling in her arm and resulting in injuries requiring multiple surgeries to reattach her thumb and repair damage to her skin. Throughout 2018, when Mark returned to the residential center after off-site visits with the parents, he frequently had minor injuries. In 2019, Mark collided with a car and broke his arm at a time when the father claimed to have been watching him, and then the parents failed to take him to the hospital until the next day. See Adoption of Anton, 72 Mass. App. Ct. 667, 676 (2008) ("Where a parent is ineffective in obtaining medical care for a child, causing neglect of the child, it is relevant to finding of unfitness").

[7] For example, the judge found that the mother did not testify credibly when she claimed to store her prescribed Adderall elsewhere to prevent tempting the father, who by then had relapsed, and that she failed to testify credibly or consistently about how much alcohol she consumed at various times throughout the case. The judge likewise "did not credit Father's testimony regarding his and Mother's use of alcohol."

[8] Flavia "requires supervision to ensure she is not aggressive or overpowering in peer interactions," while Helen "needs consistent redirection and supervision, as she has hygiene, dissociation, and learning difficulties that require skilled caregivers to monitor." Helen also becomes emotionally dysregulated when correction is used, "even just verbal correction or instruction. . . . Even when a correction was given by the foster parents in a whisper, [Helen] would sometimes appear to dissociate. . . . Any kind of physical touch, even a gentle rub on the back, would trigger an aggressive response, usually punching or kicking."

[9] The father frequently perpetrated abuse on the mother while some or all the children were present and was arrested multiple times for assaulting the mother, who at one point obtained an abuse prevention order against him.

[10] The mother testified that there was no reason for the removal.

[11] The mother denied and minimized diagnoses for which she was prescribed and took medication and made claims about storing her Adderall that the judge did not credit; the father also lied about medications, testifying that he was taking them as prescribed when he had stopped taking them without consulting his psychiatrist. In addition, while trial was ongoing, the father slept through a scheduled parent-child visit before presenting to a social worker as agitated, anxious, and incoherent — "conclusive evidence" for the judge that the father had "not developed an appreciation for the severity of his mental health conditions or an adequate understanding of how to manage them or his sobriety effectively."

[12] Flavia's "aggression [wa]s minimal, and she no longer ha[d] frequent enuretic episodes," while Helen was "able to self-regulate and reengage more quickly after a dissociative episode."

[13] None of the behaviors cited by the judge was directed at the twins or any other young girl or demonstrated after August or September of 2021. Although the judge found that Mark "needs to be touching someone when speaking to them or will try to put his hands on someone when he is talking to them" and that he "exhibited this behavior with the twins during visits as well," she did not find, and there was no suggestion, that the behavior was sexual or negatively affected either twin. To the contrary, the judge found that Mark tried to help Helen when she exhibited dysregulated behavior during visits, and there was testimony that "physical reassurance" helped Helen manage transitions.

[14] The parties also cite to 110 Code Mass. Regs. § 7.101 (2009), in support of this argument, but we do not address the regulatory claim, because it was not raised below. The joint motion for orders stated that "110 [Code Mass. Regs.] § 7.210 provides that [the department] will provide necessary services to families post-adoption," but this contention is not pressed on appeal."

Monday, November 27, 2023

WHEN A TEENAGER HAS A PREFERENCE FOR A GUARDIAN OTHER THAN A PARENT


A child’s custody preference for a guardian, while entitled to weight, is not determinative.

GUARDIANSHIP OF RAYA, No. 22-P-1100, Appeals Court of Massachusetts, Hampshire (2023):

"HODGENS, J.

Weeks after entering an order appointing the child's maternal grandmother and uncle as her temporary guardians, a judge of the Probate and Family Court found that there was "insufficient evidence" that the mother was "presently unfit." The judge ordered prompt reunification with the mother but offered a "period of transition" if the child "refuse[d] to return to her mother's home." Months later, with the child balking at reunification and the transition not going well, the judge reinstated the temporary guardianship. Almost two years after the original temporary guardianship, the child turned fourteen years old and nominated her maternal grandmother and uncle as guardians. Following a trial, the judge appointed the grandmother and uncle as coguardians after concluding that the mother was unfit due to the child's unwillingness to be parented by the mother and the mother's inability to remedy the near total breakdown in the parent-child relationship. We reverse the guardianship decree.

Background. This matter came before the Probate and Family Court through a petition and verified motion filed by the child's grandmother and uncle on April 3, 2020, seeking appointment as guardians and alleging emergency circumstances. On the same day, a judge allowed the petition and verified motion, appointed the grandmother and uncle as temporary guardians, and noted the exigent nature of the guardianship order: "The Petitioners are concerned about the Mother's ability to protect the child from exposure to Covid-19, a significant history of domestic violence, and an inability to maintain a hygienic living environment for the child as well as the child's expressed fear and refusal to live with the Mother." The judge scheduled a hearing on June 1, 2020, and set June 3 as the expiration date for the temporary guardianship. In the interim, the judge appointed counsel for the mother and the child.

Following the hearing on June 1, the judge declined to extend the temporary guardianship: "After hearing, the Court finds that there is insufficient evidence that [the mother] is presently unfit to parent [the child]." The judge ordered the mother to submit to a "psychological and substance use disorder evaluation." The judge authorized a "period of transition" if the child "refuses to return to her mother's home upon the expiration of the temporary guardianship on June 3." The period of transition would allow for "several weeks in which [the child] spends part of each day with her mother, returning to sleep at her grandmother's home at night." The judge also ordered all parties to participate in family therapy during the transition period.

Four months later, after a hearing in October 2020, the judge allowed the grandmother and uncle's petition to reinstate the temporary guardianship. According to the judge, the transition period had "not gone well," especially after the child objected to the mother's efforts to integrate the mother's current boyfriend and the boyfriend's children "into the picture." The judge expressed particular concern about the mother's decision to go on vacation in Delaware with the boyfriend and his children, while the child refused to accompany her. As the judge put it, "This caused a rupture in their reunification of three weeks, first because of the vacation and then due to the [fourteen] day quarantine period necessitated by a trip to a state that is not on Massachusetts' acceptable location list." The judge concluded that she had "no choice" but to allow the petition because the child "is living full-time with her maternal grandmother, and reunification is stalled." Again attempting to advance reunification, the judge ordered parenting time on a "progressive schedule" that would culminate with the child living with her mother by December 1.

Over the next eighteen months, the temporary guardianship was reviewed and extended six times. In December 2020, the judge concluded that "re-unification is not progressing as had been hoped" and established a reduced schedule of parenting time to enable the child to split her time between living with her mother and her grandmother. By June 2021, the judge noted, "The goal is [to resume] the parenting schedule set forth in the December 14, 2020 Temporary Order, but given [the child's] reticence, this schedule shall not resume immediately." By October 2021, the child refused to spend any time with her mother. The child also refused to participate in any meaningful way in reunification family therapy. The mother continued to invite the child to various activities, sent text messages to her daily, and expressed a willingness to do any activity chosen by the child. The mother also submitted to a psychological evaluation.

On April 27, 2022, the first day of a two-day trial began regarding the guardianship petition. Days later, on May 4, 2022, the child, having reached the age of fourteen, filed a court form entitled "Notarized and Verified Consent or Nomination by Minor." By filing the form and reaching the requisite age of fourteen, the child nominated her maternal grandmother and uncle as guardians pursuant to G. L. c. 190B, § 5-207(a). The trial concluded on May 17, 2022.

The judge issued findings and rulings on July 15, 2022, and noted the absence of any abuse or neglect as well as the absence of any substance use disorder or mental health concern that would prevent the mother from parenting. The judge concluded the mother was unfit because of her inability to remedy the near total breakdown in the parent-child relationship.

Discussion. A court may appoint a guardian for a minor if, among other reasons, "the court finds the parents, jointly, or the surviving parent, to be unavailable or unfit to have custody." G. L. c. 190B, § 5-204(a)(v). "Parental unfitness must be determined by taking into consideration a parent's character, temperament, conduct, and capacity to provide for the child in the same context with the child's particular needs, affections, and age." Adoption of Mary, 414 Mass. 705, 711 (1993). Unfitness contemplates "grievous shortcomings" that would put the child's welfare "much at hazard." Petition of New England Home for Little Wanderers to Dispense with Consent to Adoption, 367 Mass. 631, 646 (1975). The party seeking the guardianship, here the child's grandmother and uncle, had the burden of proving by clear and convincing evidence that the mother was unfit. See Guardianship of Kelvin, 94 Mass. App. Ct. 448, 456 (2018). After reviewing the record, we conclude that the child's grandmother and uncle did not meet their burden and reverse the guardianship decree.

The record lacks any suggestion of unfitness based upon the character, temperament, or conduct of the mother. Cf. Adoption of Mary, 414 Mass. at 711. The mother is a single parent, with some college-level education, and works about fifty hours per week. The mother maintains a "spacious" studio apartment with "room dividers" and plenty of room for her daughter. Throughout the court proceedings, the mother participated in parenting time, family counseling, and a psychological evaluation. Indeed, the judge noted the absence of any instances of abuse or neglect by the mother, and she also noted the absence of any substance use disorder or mental health concern that would prevent the mother from parenting. The judge focused instead on the mother's inability to remedy the breakdown in the parent-child relationship and her limited insight into the child's feelings. We conclude that the mother's lack of success at reconciliation does not demonstrate the requisite "high degree of probability" demanded by clear and convincing evidence that the mother is an unfit parent. Cf. Adoption of Iris, 43 Mass. App. Ct. 95, 105 (1997), S.C., 427 Mass. 582 (1998), quoting Tosti v. Ayik, 394 Mass. 482, 493 n.9 (1985), cert. denied, 484 U.S. 964 (1987).

"Unfitness is a concept which cannot be applied in the abstract but requires careful consideration, on the facts of a given case, of the capacity of parents to care for their children." Petitions of the Dep't of Social Servs. to Dispense with Consent to Adoption, 18 Mass. App. Ct. 120, 125 (1984). The child contends that parental unfitness may be found "[w]hen children refuse to return home and when parents cannot parent due to an impasse in the parent-child relationship." We disagree. Unfitness may be established by considering the specialized needs of a child "when combined with the deficiencies of a parent's character, temperament, capacity, or conduct." Petitions of the Dep't of Social Servs. to Dispense with Consent to Adoption, supra. Although the child expressed a preference for her grandmother and uncle, the present case lacked the requisite parental deficiencies that would warrant a finding of unfitness. For example, this is not a case where the mother was intransigent and made no effort at reestablishing a relationship. See Custody of a Minor, 383 Mass. 595, 601 (1981) (unfitness where child refused to return home and mother "consistently and persistently refused to take steps" to address psychological rift with child). Nor is this a case where the mother suffered from any mental illness or substance use issue that would impair her ability to parent. See Adoption of Arthur, 34 Mass. App. Ct. 914, 914 n.2 (1993) (unfitness where child expressed desire to be adopted and mother "beset with a substantial mental illness and emotional instability exacerbated by alcoholism"). This is also not a case where the mother put the child at risk of harm. See Adoption of Daisy, 77 Mass. App. Ct. 768, 783 (2010), S.C., 460 Mass. 72 (2011) (unfitness where child unwilling to have contact with mother who disbelieved child's claim that her father sexually abused her, and that disbelief "made it unsafe" to return to mother's care due to the risk of further sexual abuse and psychological harm).

We reject the child's contention that her "refusal to be parented" by the mother was a "symptom" and "obvious manifestation" of the mother's unfitness. Our jurisprudence squarely rejects equating a child's custody preference — no matter how stubbornly expressed — with unfitness. While "entitled to weight" in the analysis, the child's preference is "not determinative." Care & Protection of Georgette, 439 Mass. 28, 36 (2003). The child's preference for her grandmother and uncle did not prove the mother had "grievous shortcomings" that would put the child's welfare "much at hazard." Petition of New England Home for Little Wanderers to Dispense with Consent to Adoption, 367 Mass. at 646. Although a judge must carefully consider that preference, a teenager cannot render her parent unfit by the simple expedient of refusing to engage with that parent.

The child's nomination of her grandmother and uncle as guardians is also not determinative. Pursuant to G. L. c. 190B, § 5-207(a), "The court shall appoint a person nominated by the minor, if the minor is [fourteen] or more years of age, unless the court finds the appointment contrary to the best interest of the minor." Before displacing a parent's rights and responsibilities and appointing a guardian for a minor in the circumstances presented here, a court must first find the parent "to be unavailable or unfit to have custody." G. L. c. 190B, § 5-204(a)(v). See Guardianship of Kelvin, 94 Mass. App. Ct. 448, 453 (2018), quoting Matter of Hilary, 450 Mass. 491, 496 (2008) ("It is well established that `parents have a fundamental liberty interest in the care, custody, and management of their children'"). The judge properly considered the nomination as further evidence of the child's strong preference but did not suggest, nor do we, that the nomination dispensed with the judicial obligation to assess parental fitness.

We also reject the child's alternative argument that a "constellation" of other factors supports a conclusion of unfitness. According to the judge's findings, for the first four years of the child's life (2008-2012), the mother and child lived with the grandmother. The mother and grandmother worked cooperatively to raise the child, whose father was not involved in the child's life and had left the country before she was born. Soon after the mother and the child obtained their own apartment, the child "struggled to regulate her emotions" and experienced tantrums. The grandmother continued to assist in caring for the child, and the uncle provided some support. In 2018, the mother and child moved in with the mother's erstwhile boyfriend. On one occasion while the child, the mother, and that boyfriend were away on vacation, the grandmother found the apartment in a state of "total chaos" with neglected guinea pigs, items broken or soaked in wine, and five large containers of vodka. At some point, the mother and the boyfriend became engaged, but the relationship turned unhealthy and ended following domestic abuse witnessed by the child. The child returned to live with the grandmother, and the mother followed months later. After about six months, the mother secured another apartment, but the child refused to move in with her because of the prospect of sharing the apartment with two male housemates she did not know. The uncle decided to file the guardianship petition because he believed the mother's insistence on the child moving into the apartment was "upsetting to the child."

These findings show the judge's diligence in examining the background of the parties' evolving relationships over the course of more than a decade, but they do not speak to "current data" or even "prognostic evidence" that would bear on the mother's fitness at the time of the trial. Petitions of Dep't of Social Servs. to Dispense with Consent to Adoption, 18 Mass. App. Ct. at 126. "[I]solated problems in the past or stale information cannot be a basis for a determination of current parental unfitness." Id. Although the child witnessed the incident of domestic violence perpetrated by the former boyfriend, the judge concluded that the mother "made the appropriate decision to end the relationship and immediately sought an abuse prevention order." We also note that the child's concern about potential "male housemates" was no longer an issue at the time of trial because the mother moved into a new apartment where she lives alone. Even if reflecting some unspecified deficiencies on the part of the mother at the time of the trial, this background does not constitute "full, clear and decisive" proof of unfitness as required by the standard of clear and convincing evidence. Adoption of Iris, 43 Mass. App. Ct. at 105, quoting Callahan v. Westinghouse Broadcasting Co., 372 Mass. 582, 584 (1977).

Conclusion. While "much must be left to the trial judge's experience and judgment" in these matters, Petition of New England Home for Little Wanderers to Dispense with Consent to Adoption, 367 Mass. at 646, "State intervention in the parent-child relationship" may be justified only when courts apply governing legal standards with the utmost circumspection. Custody of a Minor, 377 Mass. 876, 882 (1979). The guardianship petition here lacked the required proof, by clear and convincing evidence, that the mother was "unfit." G. L. c. 190B, § 5-204. Therefore, the decree appointing the child's grandmother and uncle as coguardians is reversed."

Tuesday, December 27, 2022

Thursday, September 1, 2022

MASSACHUSETTTS LAW - VIRTUAL CUSTODY TRIALS


IN RE ADOPTION OF PATTY, Mass: Supreme Judicial Court 2022:

"WENDLANDT, J.

Given the special circumstances presented by the COVID-19 pandemic and its related restrictions on the ability of the Juvenile Court to conduct in-person proceedings, and in light of the unique and often time-sensitive interests involved in proceedings concerning the care and protection of children, we conclude that the use of an Internet-based video conferencing platform to conduct a trial on the issue whether to terminate a party's parental rights does not present a per se violation of due process provided that adequate safeguards are employed. Lamentably, the first day of the two-day virtual bench trial conducted in this case was plagued by technological issues and inadequate safeguards, resulting in the self-represented mother's inability to participate either by video or by telephone, interrupting the testimony of the witnesses presented by the Department of Children and Families (department) during its case-in-chief, causing the mother to miss all but a few minutes of the department's evidence against her, and leading the judge to acknowledge that plowing ahead in the mother's absence may be creating an "appealable issue." When the virtual trial resumed two days later, the mother was provided an opportunity to cross-examine the witnesses whose testimonies she had missed; however, the damage was done. The judge, who eventually determined to take an adverse inference in light of the mother's "absence" on the first day of trial, issued a decree terminating the mother's parental rights to the child.[2] See G. L. c. 119, § 26. He also denied her request for a new trial. We acknowledge that the mother's conduct on the second trial day was not above reproach; however, because the conduct of the trial violated the mother's right to due process under the Fourteenth Amendment to the United States Constitution and art. 10 of the Massachusetts Declaration of Rights, we are required to vacate the decree insofar as it concerns the mother, and remand for a new trial.[3]

1. Background.

The subject child has been in the custody of the department since 2014, when she was four years old and the underlying petition was filed pursuant to G. L. c. 119, § 24, alleging that she was a child in need of care and protection. In 2015, the department was granted permanent custody of the child, with the stipulation of the mother and the father; the goal, at that time, was working toward reunification.[4] In 2016, the goal changed to adoption, and in 2018, the child was placed with a preadoptive family, with whom she remains to this day.

On September 9, 2020, a bench trial commenced to determine whether it was in the best interest of the child to terminate the mother's and the father's parental rights. See G. L. c. 119, § 26(b)(4).[5] At the time, the Commonwealth was operating under a state of emergency declared by the Governor in response to the outbreak of COVID-19. See Governor's Declaration of Emergency (Mar. 10, 2020). Also, in an effort to stem transmission of the highly contagious respiratory disease, the Massachusetts court system was operating under one of a series of orders issued by this court that restricted in-person proceedings and required "most court business" to be conducted "virtually." See Third Updated Order Regarding Court Operations Under the Exigent Circumstances Created by the COVID-19 (Coronavirus) Pandemic, No. OE-144 (June 24, 2020). In addition, the trial courts had issued COVID-19-related orders to address procedures in their respective courts. Relevant to the present case, the Juvenile Court's order covering the relevant time period allowed termination trials to proceed at the discretion of the trial judge, but only virtually. See Juvenile Court Standing Order 8-20(IV)(B) (2020). As a result, the trial in the present case proceeded via a video conferencing platform provided by Zoom Video Communications, Inc. (Zoom).

When the trial commenced, the judge, the clerk, the department's attorney, the child's attorney, and the mother's stand-by counsel[6] were each connected to the virtual hearing room by video. The mother, who was self-represented, was not connected, and it quickly became apparent that she had not been provided with instructions on how to join the proceedings. Stand-by counsel informed the judge that she had been in communication with the mother and understood that the mother wanted to participate, but did "not have video capacity." Noting that there was a telephone number that could be used to connect to the Zoom proceedings by telephone, the judge recessed the proceedings for thirty minutes, while stand-by counsel provided the telephone number to the mother.

When the trial resumed, the mother was connected by telephone, permitting her to hear but not to see the proceedings. She informed the judge that she was currently living outside Massachusetts in a home she had rented for the summer due to the pandemic; and she moved to conduct the trial in person. No inquiry was conducted regarding her access to technology that might allow her to participate in the Zoom hearing via video, so as to be on equal footing with the other participants. Instead, the judge denied the mother's motion, stating "we're not doing in-person hearings at this point," and asked the department to call its first witness.

The first witness, who appeared by video, was a department social worker who had been assigned to the case. Shortly after the direct examination began, the technological problems that were to plague the first day of the virtual trial ensued. Specifically, the clerk realized that the mother had been disconnected from the virtual hearing room, but had attempted to rejoin and was in the Zoom "waiting room."[7] With the judge's permission, the clerk readmitted her to the virtual hearing room, and the trial resumed. The record of the first day of the trial does not reflect how much of the first witness's testimony the mother missed before the clerk noticed her absence.

After the department finished its direct examination of the first witness and the child's attorney conducted a short cross-examination, the judge asked the mother if she had any questions. The mother did not respond, although her telephone number still appeared on the screen, suggesting she might still be connected.[8] The judge had the clerk place a telephone call to the mother's telephone number, which apparently was connected to the Zoom hearing; however, the mother did not answer, and the clerk left a message. The judge directed the clerk to move the mother to the waiting room, hoping that would prompt her to ask to be readmitted. Nothing in the record suggests that the mother understood either that she was being moved to the waiting room or how to ask to be readmitted.

When this attempt at troubleshooting did not have the desired effect, the judge directed the clerk to readmit the mother to the virtual hearing room, and the judge stated: "I'm assuming there's some technical reason that you cannot join us. If there is a legitimate reason then you can hang up and try to call back in, reestablish the connection. So I'm hoping you can hear me. We really would like to have you participate in the hearing." The mother did not respond. After further suggesting that the mother call stand-by counsel to "[l]et us know what's going on," the judge had the clerk disconnect the mother from the hearing altogether. It is not clear that the mother could hear the judge's statements.

The department, meanwhile, asked the judge to draw an adverse inference against the mother for failing to participate, but he declined to do so because he could not determine whether her lack of participation was purposeful. He then excused the first witness, subject to being recalled if the mother had a "legitimate reason" for her absence, and recessed the trial for one-half hour.

Following the recess, the mother still was absent and had not contacted the clerk or stand-by counsel. The judge concluded, "I don't think we have any choice but to continue. It's possible that this could create an appealable issue, but we have tried just about everything we can to get mother engaged. I don't know if this is purposeful on her part, or not."

The department called its second witness, another social worker assigned to the child's case, who appeared by video. As soon as the direct examination commenced, the technological issues continued; the judge had difficulty hearing the witness. In an attempt to improve the connection, the witness disconnected from Zoom and rejoined. The technological issues persisted, and the judge told the witness "to pretend" she was "yelling" at the department's attorney, so as to be heard. After the examination resumed, it was interrupted again due to the witness's connection "breaking up." Eventually, the department completed its direct examination, and the child's attorney conducted a brief cross-examination.

The department called its third witness, one of the child's current social workers, who also appeared by video. Within minutes, however, the technological issues resurfaced; this time the witness's connection froze. As a result, the clerk had to "knock her out" of the virtual hearing, hopeful that she would "come right back." The witness tried to reconnect by video, without success. Instead, she reconnected and continued her testimony by telephone.

During a lunch break, stand-by counsel attempted to contact the mother by sending a text message to her cellular telephone. When the break ended, the mother had not rejoined the trial. The judge decided to continue with the trial nevertheless, and the department completed its examination of the third witness.

The department indicated that it had intended to call the mother as its fourth and final witness and repeated its request for the judge to draw an adverse inference from her absence. The judge again refused: "I'm not going to do that. Not unless I know what the reason for her absence is." Instead, the judge suspended the trial for two days and issued a summons to be served on the mother at her last known address.

The trial resumed two days later, again via Zoom. Following some initial difficulty, the mother managed to connect by telephone. Once she was admitted from the waiting room, she informed the judge that her cellular telephone service had been "really bad" on the first day of trial; she could hear, but not be heard. The judge did not inquire as to the extent of the first witness's testimony she had managed to hear on the first day prior to being disconnected. Instead, the judge asked if she was ready to question that witness. After again objecting to the denial of her request for an in-person trial, the mother responded affirmatively. The department's attorney contacted the first witness and asked her to rejoin the proceedings.

As that was happening, the mother declared, "I'm done. I'm so fucking done with this." She then "hung up." The judge determined to draw an adverse inference against the mother. He dismissed the first witness and directed the department to begin closing argument.

Shortly after the closing argument commenced, the mother reconnected to the trial, again by telephone. The first witness rejoined the virtual hearing, and the judge allowed the mother to proceed with cross-examination. When one of her first questions drew an objection, however, the mother declared, "This is a mock trial because of COVID. I have plenty of paperwork here. There's no way I can produce my evidence." After confirming that the mother had no further questions for the first witness and did not "want to question anybody," the judge had the parties complete closing arguments. The mother's closing argument was brief and consisted of a request for a "fair trial." The judge took the matter under advisement.

Three days later, the judge issued his decision, declaring the mother and the father unfit and terminating their rights to receive notice of or to consent to the child's adoption. Nine months later, he issued extensive findings of fact and conclusions of law in support of the decision. In the meantime, the mother moved for a new trial on the ground that the virtual trial violated due process. In a supporting affidavit, she asserted that she heard only six or seven minutes of the first witness's testimony on the first day of trial due to poor cellular telephone service, despite driving around in a car in search of a better signal. She further asserted that she had tried to dial back in, without success, and that she had called the clerk's office, but could not be reconnected to the virtual trial. The judge denied the motion without a hearing.

The mother appealed from the termination of her parental rights[9] and the denial of her motion for a new trial. The appeals were consolidated in the Appeals Court, and we transferred the case to this court sua sponte.

2. Discussion.

a. Standard of review.

"In deciding whether to terminate a parent's rights, a judge must determine whether there is clear and convincing evidence that the parent is unfit and, if the parent is unfit, whether the child's best interests will be served by terminating the legal relation between parent and child." Adoption of Ilona, 459 Mass. 53, 59 (2011). A finding of unfitness must be supported by clear and convincing evidence, based on subsidiary findings proved by at least a fair preponderance of evidence. See Adoption of Elena, 446 Mass. 24, 30-31 (2006). "We give substantial deference to a judge's decision that termination of a parent's rights is in the best interest of the child, and reverse only where the findings of fact are clearly erroneous or where there is a clear error of law or abuse of discretion." Adoption of Ilona, supra.

The mother's constitutional claim presents a question of law, which we review de novo. See Commonwealth v. McGhee, 472 Mass. 405, 412-413 (2015) (due process challenge to statute "present[s] questions of law that we review de novo"). Where a judgment is void for failure to conform to the requirements of due process of law, we must vacate it. See Gianareles v. Zegarowski, 467 Mass. 1012, 1014 (2014) (general principle that rulings on motions pursuant to Mass. R. Civ. P. 60 [b], 365 Mass. 828 (1974), are reviewed only for abuse of discretion is subject to "important exception" where judgment is void as result of failure to conform to requirements of due process of law). See also Mass. R. Civ. P. 60(b) (upon motion, court may relieve party from final judgment if judgment is void).

b. Due process.

Previously, we have been asked to address the constitutional propriety of conducting specific types of criminal proceedings virtually during the COVID-19 pandemic. In Vazquez Diaz v. Commonwealth, 487 Mass. 336 (2021), the court held, among other things, that in the then-prevailing circumstances of the pandemic, conducting a suppression hearing via an Internet-based video conferencing platform was not a per se violation of due process "so long as the video conferencing technology provides adequate safeguards." Id. at 339-343. Subsequently, in Commonwealth v. Curran, 488 Mass. 792 (2021), we "provide[d] guidance to trial courts that offer [criminal] defendants the opportunity to receive virtual or partly virtual bench trials during the COVID-19 pandemic." Id. at 799-800. Now, we consider first whether a virtual bench trial, conducted in the midst of the COVID-19 pandemic, to determine whether to terminate parental rights, a civil proceeding, presents a per se violation of a parent's right to due process; we conclude that it does not. We next consider whether the virtual bench trial conducted in this case violated the mother's due process rights; we conclude that it did.

i. Per se violation.

"Due process is not a technical conception with a fixed content, but varies with context, and therefore is a flexible concept that calls for such procedural protections as the particular situation demands" (citation omitted). Vazquez Diaz, 487 Mass. at 341. In assessing whether the right to due process was satisfied, we consider the private interest that will be affected, the risk of an erroneous deprivation of such interest through the procedures used, the probable value of additional or substitute procedural safeguards, and the government's interest involved. See Mathews v. Eldridge, 424 U.S. 319, 335 (1976). See also Care & Protection of Rashida, 489 Mass. 128, 132 (2022); Vazquez Diaz, supra.

A. Private interests.

In considering the private interests affected, consideration must be given both to the parents' interests and the child's interests. With regard to the former, there can be no doubt that the "loss of a child may be as onerous a penalty [to the parents] as the deprivation of the parents' [own] freedom" (citation omitted). Care & Protection of Robert, 408 Mass. 52, 58 (1990). Parents' interest in the care, custody, and control of their children "is perhaps the oldest of the fundamental liberty interests recognized by [the United States Supreme] Court." Care & Protection of M.C., 479 Mass. 246, 256 (2018), S.C., 483 Mass. 444 (2019), quoting Troxel v. Granville, 530 U.S. 57, 65 (2000). Before parents can be deprived of custody of their child, therefore, the requirements of due process must be satisfied. See Santosky v. Kramer, 455 U.S. 745, 752-754 (1982); Care & Protection of M.C., supra. At a minimum, due process requires that parents be provided with "an opportunity to be heard at a meaningful time and in a meaningful manner" (citation and quotation omitted). Brantley v. Hampden Div. of the Probate & Family Court Dep't, 457 Mass. 172, 187 (2010). They must "have an opportunity effectively to rebut adverse allegations concerning child-rearing capabilities." Adoption of Mary, 414 Mass. 705, 710 (1993).

We also are mindful that "[termination] proceedings are not criminal in nature. As parens patriae, the State does not act to punish misbehaving parents but to protect children . . ." (citations and quotations omitted). Adoption of Don, 435 Mass. 158, 168 (2001). Accordingly, "the full panoply of constitutional rights afforded criminal defendants does not apply in these cases." Custody of Two Minors, 396 Mass. 610, 616 (1986). After a parent has received notice of proceedings affecting parental rights in the child, we require further that the parent be represented by counsel and that the Commonwealth prove the parent unfit by clear and convincing evidence. See, e.g., Custody of a Minor (No. 2), 392 Mass. 719, 725 (1984) (requiring proof by clear and convincing evidence); Department of Pub. Welfare v. J.K.B., 379 Mass. 1, 4-5 (1979) (affording indigent parents court-appointed counsel in contested termination proceedings). However, because the proceedings are civil in nature, certain constitutional rights attaching to criminal proceedings simply do not apply. See, e.g., Adoption of Don, supra at 169 (children allowed to testify in manner that does not force them into face-to-face confrontation with their parents); Custody of Two Minors, supra at 617 ("the privilege against self-incrimination applicable in criminal proceedings, which prevents the drawing of a negative inference from a defendant's failure to testify, is not applicable in a child custody case"); Petition of the Dep't of Social Servs. to Dispense with Consent to Adoption, 384 Mass. 707, 711 (1981) (exclusionary rule does not apply); Custody of a Minor, 375 Mass. 733, 746 (1978) (double jeopardy principles not applicable); Adoption of John, 53 Mass. App. Ct. 431, 435-436 (2001) (colloquy similar to that required for plea agreements in criminal cases is not required when parent enters into agreement for judgment).

Significantly, termination proceedings also affect the private interest of the child. Accordingly, we have recognized that "[t]he right of parents to be free from intrusion by the State in matters of childrearing . . . is not absolute. In custody proceedings, the rights of the children to a stable and safe environment assume an importance at least equal to the interest of the parents in a fair proceeding" (citations and quotation omitted). Custody of Two Minors, 396 Mass. at 617. See J.K.B., 379 Mass. at 5 (balance to be struck in termination proceedings is complex and involves consideration of not only rights of parents and interests of society, but also rights and needs of child). A child also has an interest in timely adjudication in a termination proceeding. "Unless proceedings involving the custody of a minor are expedited, they fail to accomplish their purpose. Circumstances may change rapidly, and the harm sought to be avoided may worsen with the passage of time." Custody of a Minor, 389 Mass. 755, 764 (1983).

B. Risk of erroneous deprivation.

As we have already concluded in Vasquez Diaz, 487 Mass. at 341, the risk of erroneous deprivation of these interests because a hearing is conducted via an Internet-based video conferencing platform like Zoom can be "minimal," even in certain criminal proceedings such as hearings on motions to suppress, if proper safeguards are provided and the judge carefully monitors the technology to ensure it is functioning as intended. As we noted, "Although generally not preferable, with today's video conferencing technology, a virtual hearing can approximate a live physical hearing in ways that it could not previously." Id. at 342. We relied on several features of the Zoom platform, in particular, to buttress that conclusion, including, inter alia, the "breakout room" function, which allowed a party to privately consult with the party's attorney during the Zoom hearing, and the "share screen" function, which permitted participants to show electronic documents to other participants. Id. at 339.

Zoom, however, is not the only choice available to trial judges in termination proceedings. Even before the COVID-19 pandemic, judges in such proceedings were "given some flexibility, consistent with the facts of each case, in determining among several of the currently available options, including but not limited to video or telephonic conferencing during the proceedings, how best to assure that a parent has a meaningful opportunity to respond to the evidence presented at trial" (citation omitted). Adoption of Edmund, 50 Mass. App. Ct. 526, 530 (2000). In Edmund, for example, the Appeals Court held "that an incarcerated parent does not have an absolute right to attend a hearing [in person] that could result in the termination of parental rights, particularly if the parent is represented at trial by a lawyer." Id. at 529. The ruling was in accord with those from a large number of other States. See id. at 529 n.4 (collecting cases from other jurisdictions).

Regardless of the technology employed, whether it be an Internet-based video conferencing platform like Zoom or the telephonic participation of an incarcerated parent represented by counsel, the judge must ensure, preferably in advance of the hearing, that the participants understand the procedures to be used when the technology does not work as intended. Thus, in Vasquez Diaz, we looked favorably on the fact that the hearing judge

"outlined the steps that would be taken in the event any technological difficulties arose. She stated that the court would suspend the hearing at the request of counsel and resume the hearing after the issue was resolved. We emphasize[d] that this [was] an important protection and urge[d] judges to pay careful attention to the technology. If the technology does not function as described, it is crucial that the court suspend the hearing, rather than risk sacrificing certain of the defendant's constitutional rights."

Vazquez Diaz, 487 Mass. at 342.

While never ideal, given the unique restrictions placed on in-person proceedings required by health and safety considerations presented by the COVID-19 pandemic, and assuming the safeguards outlined above are provided and monitored by the judge, a parental rights hearing conducted via an Internet-based video conferencing platform may be conducted so as not to pose an undue risk of erroneous deprivation to a parent's right to participate, even where the parent is self-represented and only able to participate by telephone.

C. Government's interest.

As we concluded in Vazquez Diaz, 487 Mass. at 343, the government had a "significant" interest in protecting the public health during the COVID-19 pandemic by holding virtual rather than in-person court proceedings. Certainly, this was true at the point in the pandemic when the trial in this case took place. The government also has a significant interest in reaching a prompt resolution in termination cases given the benefits of permanency and stability to children. See Adoption of Nancy, 443 Mass. 512, 517 (2005) ("Stability in the lives of children is important, particularly in a case that has continued for a long period of time in the hope that [a parent] could and would successfully rehabilitate . . ."). See also Adoption of Don, 435 Mass. at 170 (harm of delay in case "is unfortunately suffered principally by the children"). This interest was particularly acute here, given that the subject child's case was approaching six years old at the time of trial. At the same time, the government also has an interest in making sure that parental rights decisions are the product of fair proceedings.

D. Balancing the factors.

The government's significant interest in protecting the public health during the COVID-19 pandemic, combined with the interest in timely providing permanency and stability for children, would, in many instances, outweigh a self-represented parent's interest in appearing in person at a termination hearing so long as safeguards are in place and monitored by the judge to minimize the risk of an erroneous deprivation. Accordingly, we conclude that, assuming the safeguards outlined above are provided and monitored, a termination trial conducted via an Internet-based video conferencing platform when, because of the COVID-19 pandemic, in-person proceedings are not possible without jeopardizing the health and safety of the public, is not a per se violation of a parent's right to meaningfully participate, even where the parent is self-represented and only able to participate by telephone.[10]

ii. As applied challenge in this case.

Our determination regarding the mother's due process challenge to the proceedings in this case is informed by our review of her objection to certain findings made by the judge as clearly erroneous and his decision to draw an adverse inference against her. Accordingly, we review those factual findings before turning to assess the mother's due process challenge.

A. Adverse inference.

The judge supported his decision to terminate the mother's parental rights by, among other things, drawing an adverse inference against her for what he termed her "refusal to testify" and participate in the trial. The drawing of an adverse inference is permissible in a parental rights proceeding. See Custody of Two Minors, 396 Mass. at 616 ("unique characteristics of child custody proceedings do not require alteration or modification of the rule permitting inferences from a party's failure to testify in a civil case"); Adoption of Talik, 92 Mass. App. Ct. 367, 372 (2017) (judge has discretion to draw adverse inference from parent's failure to attend termination proceedings). In exercising his discretion to draw the adverse inference in this case, the judge relied on the following findings:

"The [termination] trial occurred on September 9 and 11, 2020. Mother initially joined the virtual trial via telephone on September 9, 2020. However, mother hung up on the proceeding. The court took a negative inference that mother could not conform her behavior to the trial standard. Mother did rejoin the trial shortly thereafter. On September 11, 2020, the trial continued. This time mother hung up stating `I'm done — I'm so fucking done'. The court drew a negative inference from mother's refusal/inability to attend the trial. Again mother rejoined the trial some time later, and she was given the opportunity to question any witnesses and present her own case. She chose not to."

The judge also found that the "mother disconnected from the hearing without cause instead of cross-examining witnesses" and "terminated her participation in trial after the third witness began her testimony," and that the "[m]other refused to participate in trial, disconnecting from the call both days."

The record does not support the finding either that the mother "hung up" from the trial during the first day of trial or that she did so after the third witness. Instead, the record shows that the mother did not respond when the judge asked her if she had any questions for the first witness, although her telephone still seemed to be connected to the Zoom hearing. As a result, the judge directed the clerk to move her to the Zoom waiting room; when that did not have the desired effect, the judge instructed the clerk to disconnect her from the trial altogether. Nor did the mother rejoin the trial "shortly thereafter"; instead, she missed the testimony of the second and third witnesses.

Moreover, contrary to his findings, the judge did not draw an adverse inference against the mother on the first day of trial; instead, he expressly refused to do so because he did not "know . . . the reason for her absence" and whether it was "legitimate." When the mother connected to the trial on the second day, she explained her inability to participate, stating that her cellular telephone service had been "really bad" on the first day. While the judge need not credit the mother's explanation, the mother's assertion was not challenged; as discussed supra, she was not the only participant to encounter technological problems during the first trial day. Yet, the mother was not asked any questions to explore further her efforts to reconnect. Nor was an evidentiary hearing held on the mother's motion for a new trial, which might have provided some basis for a finding that the mother's absence on the first day was purposeful.

All told, the record does not support the findings undergirding the judge's decision to draw an adverse inference against the mother and the evidence in its entirety leaves us "with the definite and firm conviction that a mistake has been committed" (citation omitted). Adoption of Larry, 434 Mass. 456, 462 (2001). The findings were clearly erroneous, and thus the decision to draw the adverse inference is unsupported. Adoption of Talik, 92 Mass. App. Ct. at 375, quoting L.L. v. Commonwealth, 470 Mass. 169, 185 n.27 (2014) ("A decision is an abuse of discretion if it amounts to a `clear error of judgment' . . .").

B. Inadequacy of safeguards.

In light of the foregoing, we turn to consider the mother's due process challenge to the termination proceedings in this case, which unfortunately went forward with little adherence to the safeguards we have delineated supra. In particular, it appears that no steps were taken in advance to determine whether the mother possessed the technology necessary to connect to Zoom, by video or otherwise. Then, when it was determined on the first day of trial that she did "not have video capacity," the judge immediately defaulted to having her participate by telephone. At the very least, the judge should have determined what technology she might have available to her that would allow her to connect by video and, if she did not have any, whether it was possible to assist her in obtaining access to such technology.[11] While a court's ability to assist in this regard may be limited, it should at least have been explored before requiring a self-represented parent to participate by telephone in a trial where such important rights were at issue, and where all other participants participated by video.

Moreover, it is not clear whether the Zoom video conferencing platform utilized in this trial had a private "breakout room" function that would have allowed the mother to consult with stand-by counsel at any time during the hearing. If that feature was available, the record does not reflect that the judge made the mother aware of it on the record. An explanation of what a breakout room is and how it can be requested and used during a trial should be part of the instructions provided before the commencement of a virtual trial.[12]

Further, the record does not reflect any consideration as to how documents and exhibits would be shared with the mother. The use of documents and exhibits can be difficult when participating in a remote hearing by telephone, especially for a self-represented litigant. When participating by video, the platform typically has a "share screen" function, "which permits participants to show electronic documents to the other participants. If a participant does not wish to use this function, or cannot use this function, he or she simply can hold a physical document in front of the camera to display it to the other participants." Vazquez Diaz, 487 Mass. at 339. A telephone participant can do neither.

The challenge, however, is not insurmountable. Documents and other exhibits could have been exchanged in advance, so that everyone had a copy and could follow when a particular document or exhibit was used to question a witness. This is not an uncommon requirement in advance of a trial. It becomes particularly important when participants are connected to a remote hearing by telephone. The record here does not reflect whether such an exchange took place in this case, but the department ultimately submitted at least thirty-five exhibits.[13] Indeed, it appears the mother had wanted to use some "paperwork" in connection with mounting her defense, but lacked the understanding of how to do so.

"Our discussion so far would be academic if the telephone solution allowed [the mother] to meaningfully participate in the termination-of-parental-rights proceedings" (emphasis in original). In re the Termination of Parental Rights to Idella W., 2005 WI App 266, ¶ 8 (incarcerated father not able to meaningfully participate in parental rights termination hearing where his "ability to hear the proceedings faded in and out, and, at least at one point, was temporarily interrupted by static"). It did not.

Almost as soon as the first witness started to testify on direct examination, the mother was disconnected and had to be readmitted from the waiting room by the clerk. Then, as detailed above, she was disconnected from the trial altogether at the direction of the judge when it was her turn to question the first witness and she was unresponsive. Her explanation that her cellular telephone service on the first day was "really bad" stands unchallenged. It is unclear how much of the first witness's testimony she heard. It is undisputed, however, that she then missed the entire testimony of the next two witnesses.

The mother was not the only one to experience technological problems on the first day. The second witness was disconnected at one point and had to be reconnected. Technological issues persisted, and the witness was advised to yell, so as to be heard. Technological issues also affected the department's final witness; indeed, the clerk then had to "knock [the third witness] out" of the Zoom hearing when her connection froze. When she tried to reconnect by video, she could not. Instead, she had to complete her testimony by telephone. "[L]ike all other technology, video conferencing is prone to both technological issues and user errors. . . . The communication problems . . . can be exacerbated by a dropped connection, a frozen or lagged video display of a witness, or a pause in the proceedings to deal with a technological delay on the part of one or all participants." Vasquez Diaz, 487 Mass. at 366-367 (Kafker, J., concurring).

To be sure, in-person trials are often riddled with obstacles, as well. See Curran, 488 Mass. at 797 n.5 ("minor technological disruptions" during course of remote bench trial were "comparable to irregularities that routinely occur during in-person proceedings"). Whether it is a remote or in-person hearing, therefore, the integrity of the trial often will be measured by how the obstacle is overcome, if at all. Here, a recess of one-half hour was taken after the judge had the mother disconnected. The clerk also attempted to contact her and left a message on her telephone. When the recess was over and the mother had neither reconnected nor responded to the outreach, the judge concluded that he did not "have any choice but to continue" without her. No doubt, the judge was dealt a difficult hand. If discussions had occurred in advance of the hearing, the parties and court might have been better prepared to enact a troubleshooting plan to try to overcome the technological issues that presented. Given the lack of safeguards in place, however, the proper course when it became apparent that the mother could not participate on the first day was to suspend the trial until the cause of the mother's absence could be determined. See Vazquez Diaz, 487 Mass. at 342 (it is "crucial" to suspend trial when technological difficulties arise).

The mother's conduct, in failing to contact the court, be it through the clerk, stand-by counsel, or someone else, is not above suspicion. The problem, however, is that the court did not outline in advance the steps that would be taken if someone were to be disconnected and have difficulty rejoining the trial. See Vazquez Diaz, 487 Mass. at 342. If it had, it may have been reasonable to infer from the mother's failure to comply with those instructions that her absence was purposeful. Instead, the judge pressed forward with the trial while acknowledging that he had no idea whether the mother's absence was purposeful or not.

In his decision, the judge stated that he gave the "mother ample opportunity to resume participation in the case," but she refused. It is clear that on the second day of trial, immediately after the mother informed the judge of the significant difficulties she had experienced with her cellular telephone service during the first day, he offered her the chance to cross-examine the witnesses from the first day. The mother, however, had only heard a portion of the testimony of one of those witnesses, if that. Thus, it was unreasonable to expect her to be in a position to conduct meaningful cross-examination. Again, other alternatives likely existed and, at the very least, should have been explored. For example, the trial could have been suspended for a short time to allow the mother to review the testimony of the three witnesses, and then reconvened to allow her to conduct cross-examination.

Under the circumstances, the trial in this case was conducted in violation of the mother's right to due process.

3. Conclusion.

For the foregoing reasons, the decree terminating the mother's parental rights is vacated and the matter is remanded for a new trial.[14]

So ordered.

[1] A pseudonym.

[2] The judge also terminated the parental rights of the father, who did not participate in the trial and has not appealed.

[3] We acknowledge the amicus letter submitted by Mental Health Legal Advisor's Committee and the amicus brief submitted by Committee for Public Counsel Services, Boston Bar Association, Citizens for Juvenile Justice, Children's Law Center of Massachusetts, Disability Law Center, Juvenile Rights Advocacy Program at Boston College Law School, Massachusetts Appleseed Center for Law and Justice, Massachusetts Association of Criminal Defense Lawyers, Massachusetts Bar Association, and Massachusetts Law Reform Institute.

[4] Effectively, the father has been uninvolved in the child's life since she was permanently placed in the department's custody.

[5] A trial was held in person in January 2020 before a different Juvenile Court judge and resulted in the issuance of a decree terminating the mother's and the father's parental rights to the child. The decree was vacated, however, for reasons that are not apparent from the appellate record.

[6] During the course of the child's case, the mother was represented by eight different attorneys, six of whom were allowed to withdraw due to breakdowns in communication with her. When the eighth attorney moved to withdraw shortly before trial, the judge, who was concerned that the mother was using it as "a delaying tactic," denied the request. He allowed the mother to proceed pro se, however, with the eighth attorney acting as stand-by counsel.

[7] According to Zoom, the host can control when participants join the hearing or meeting by admitting them, one by one or all at once, from the "waiting room," and can return participants to the "waiting room." Zoom, Using Waiting Room (updated Mar. 22, 2022), https://support.zoom.us/hc/en-us/articles/115000332726-Using-Waiting-Room [https://perma.cc/QLJ6-W3PF].

[8] According to the clerk, Zoom "highlighted" the trial participant who was speaking the loudest at any given moment. Every time the other participants were quiet, it would highlight the mother's connection, "which means there's noise happening where she is."

[9] The mother's notice of appeal was filed five days late, but the judge, over the department's and the child's objections, allowed the late filing after finding that it was the product of excusable neglect. See Mass. R. A. P. 4(c), as appearing in 481 Mass. 1606 (2019) (upon showing of excusable neglect, court may extend time for filing notice of appeal for period not to exceed thirty days from original deadline). The child cross-appealed from that ruling. The department did not appeal and concedes that the judge did not abuse his discretion in allowing the late filing. See Care & Protection of Minor, 478 Mass. 1015, 1015 (2017) (ruling on motion for leave to file late notice of appeal reviewed for abuse of discretion). Because, on this record, we cannot "conclude the judge made a clear error of judgment in weighing the factors relevant to the decision such that the decision falls outside the range of reasonable alternatives" (citation and quotation omitted), L.L. v. Commonwealth, 470 Mass. 169, 185 n.27 (2014), we agree with the department.

[10] Other jurisdictions have also held that, during the COVID-19 pandemic, a termination trial on a virtual video conferencing platform is not a per se due process violation so long as there are sufficient safeguards. See, e.g., Amira N. vs. Department of Health & Social Servs., Office of Children's Servs., No. S-18085 (Alaska Mar. 9, 2022) (mother, who was represented by counsel, was able to speak to counsel during video conference trial, and participated by telephone from her place of incarceration, was not deprived of due process); In re K.C., 2021 IL App (1st) 210305-U, ¶¶ 79-80 (mother, who was represented by counsel in virtual hearing, was not denied due process where she was able to communicate with counsel, and participated by telephone, testified by video conference, and additional video technology was made available to her); In re P.S., 2021 IL App (5th) 210027, ¶¶ 59-64, 76 (no due process violation when father was able to communicate with counsel in breakout rooms, was able to assist in cross-examination, and himself participated in termination hearing); Interest of C.T., 61 Kan. App. 2d 218, 233 (2021) (termination proceedings conducted by video conferencing not per se violation of due process where there are adequate safeguards, including adequate audio quality, ability of participants to observe witnesses, ability of parties to access exhibits, and ability to confer with counsel privately); In re O.C. Smith, Nos. 355077, 355677 (Mich. Ct. App. July 1, 2021) (no due process violation in termination trial conducted by video conferencing where father was incarcerated, was able to consult with his counsel in breakout rooms, and had opportunity to present witnesses and evidence); E.N. vs. Texas Dep't of Family & Protective Servs., No. 03-21-00014-CV (Tex. Ct. App. June 17, 2021) (due process not violated given extensive procedural safeguards set forth in connection with video conference trial to determine parental rights); Matter of the Dependency of J.D.E.C., 18 Wash. App. 2d 414, 422-424 (2021) (no due process violation where father, who was represented by counsel, chose to participate telephonically in video conference hearing to terminate his rights, was able to and did communicate with counsel using breakout room technology, provided information to his counsel for cross-examination, and directed whom counsel should call in his defense). Cf. People in the Interest of E.B., 2022 COA 8, ¶¶ 15-17 (due process violated where father, who was represented by counsel, was denied continuance to obtain wireless connection to participate in virtual hearing to terminate his parental rights where father tried multiple times to secure connectivity and court failed to facilitate father's efforts to participate).

[11] The COVID-19 court operations order that was issued by this court and in effect at the time of trial required as follows:

"In cases with one or more self-represented litigants (SRLs) where a court is scheduling a videoconference, courts will recognize the possibility that SRLs may have limited access to the technology needed to conduct videoconferences or limited experience with it, and will either assist the SRL in being able to conduct a videoconference or offer an alternative to videoconferencing for the virtual hearing."

Third Updated Order Regarding Court Operations Under the Exigent Circumstances Created by the COVID-19 (Coronavirus) Pandemic, No. OE-144, § 2 (June 24, 2020).

[12] According to Zoom, a participant connected by telephone can be added to a breakout room just like a participant connected by video. See Zoom, Participating in Breakout Rooms (updated Feb. 28, 2022), https://support.zoom.us/hc/en-us /articles/115005769646-Participating-in-breakout-rooms [https://perma.cc/7UUL-J8CP].

[13] The trial judge's findings suggest that there were thirty-five exhibits. The joint appendix of exhibits submitted by the mother and the child contains thirty-six.

[14] Having already vacated the termination decree on other grounds, we need not reach the mother's claim that it should be vacated due to the department's failure to make reasonable efforts to reunify her with the child."